DO YOU OFFER A WARRANTY?
Christine prides herself with selecting the high quality, ethically sourced materials and giving great attention during the fabrication process of your chosen piece. We guarantee that our pieces are crafted with care, carefully inspected during the finishing process, and are free from known defects. We will repair or replace your piece of jewelry at no cost to you if we determine that the defect resulted during the fabrication process for a period of one year from the date of purchase.
WHAT IF I DAMAGE MY PIECE AND NEED REPAIR?
You can rest assured that if you accidentally damage your piece, Christine will be glad to repair it. Once the damage is assessed a quote will be given for the cost of the repair.
I ORDERED THE WRONG SIZE RING. WILL CHRISTINE RESIZE IT OR SHOULD I TAKE IT TO MY LOCAL JEWELER?
Please, please contact us! We understand how difficult it can be to buy a ring online and even the best intentioned partner can choose the wrong size. For this reason, Christine offers one complementary resizing of any ring, with the exception of our wide bands and unisex wedding bands, if you purchased your piece in our online store. We have had on more than one occasion a customer contact us in tears because their local jeweler removed the texture and matte finish, or damaged a stone. If you purchased your piece thru one of our retailers, we are happy to resize your ring for a $30 charge plus shipping.
Obtaining an accurate ring size can be difficult and we suggest that you be sized by your local jeweler prior to ordering a ring. A wide band in a size 6 will fit more snugly than a narrow band in the same size, so such factors must be considered. Other factors such as temperature, salt intake, exercise, and travel can also have a dramatic effect on your finger size. Please know that there is no such thing as a ring that fits perfectly at all times and under every condition. We will do our best to work with you to get the best fit possible. If you have any questions regarding ring sizing, please feel free to contact us!
THIS ORDER IS A GIFT. CAN YOU PROVIDE A GIFT MESSAGE?
We can definitely include a gift message! Just let us know what to say and we will include it in one of our branded cards. All items are shipped in a gift ready branded recycled paper box. In order to save on waste, we do not include a paper receipt so they never need to know how much you spent! You will receive an email order confirmation that will serve as your receipt.
I'VE LOST AN EARRING. CAN I ORDER A REPLACEMENT?
If you've lost an earring, please contact us if you'd like to purchase a replacement. Since each earring is made by hand and often very unique, occasionally we may ask for you to send us the remaining earring for matching.
DO YOU ACCEPT CUSTOMER ORDERS?
A custom order includes changing stones and/or modifying an existing design; or having a unique piece designed just for you. Christine works in recycled yellow gold, rose gold, and sterling silver. Custom orders are accepted on a case by case basis and all custom orders are non-returnable. Custom designs typically take 2 to 6 weeks, depending on the availability of materials requested and the complexity of the piece. A deposit of 50% of the total price of your custom piece is required before beginning the project; this deposit is non refundable. The remaining amount is required upon completion and approval. Christine is not currently accepting projects using stones provided by a customer due to liability reasons.